Catering FAQs

Got a question about your catering order? Can't find what you need? Call or text us on 0411 372 901, or leave us a message in the chat box at the bottom right of the screen.

Ordering

How far in advance do I need to order?

Please order at least 48 hours ahead. Larger events may need more notice. Need something last minute? Give us a call or send us a chat message, we're always happy to help where we can.

How far ahead can I book?

As far ahead as you like. We're happy to lock in your date as soon as you know it.

Is there a minimum order?

No, there's no minimum. Order as much or as little as you need.

How much food should I order?

Most items come with a serving suggestion to help you plan. If you're not sure, get in touch and we'll help you put together the right amount for your group.

Do you cater for large groups?

Yes. For groups of 50 or more, get in touch before ordering so we can help plan your menu and make sure we have everything ready for your date.

Can I order in-store?

Ordering through our website is the quickest way, but you're welcome to visit our Murrumbeena or Fairfield store and our team will help you place your order.

Can I change my order?

Yes, changes can be made up to 72 hours before your event. Contact us and we'll update it for you.

Delivery & Pick-up

Where do you deliver?

We deliver within roughly 10km of our Murrumbeena and Fairfield stores. Enter your postcode when you place your order to check whether we deliver to you.

How much is delivery?

Delivery is a flat $30 anywhere in our delivery area.

Do you deliver on weekends?

Yes, we deliver 7 days a week. Available dates and times are shown when you place your order.

What are the delivery time slots?

Deliveries are made within a 1-hour window. We'll always do our best to arrive on time, but traffic can cause delays, so choose an earlier slot if your event has a fixed start time.

Can I pick up my order?

Yes, you can collect your order free of charge from either our Murrumbeena or Fairfield store. Just choose your store and pick-up time at checkout.

Is the food served hot?

Yes, all our hot catering arrives hot and fresh, ready to serve.

Food & Dietary Requirements

Do you cater for dietary requirements?

Yes, we offer vegetarian, vegan, gluten-free and halal options. Just let us know your group's needs, or get in touch and we'll help you choose. Our kitchen handles gluten, nuts, dairy and sesame, so we can't guarantee any item is completely free of allergens.

Is the food labelled?

Our platters aren't labelled. If you need help identifying dietary options, get in touch and we'll help.

Can I remove ingredients or make changes to items?

Yes. Just add your request in the order notes at checkout and we'll do our best to accommodate it.

Do you provide plates, cutlery and napkins?

Yes, on request. Just add a note to your order or let us know when you place it.

Do you offer set-up?

Yes, we can set up your catering for an additional cost, depending on availability. Get in touch when you order and we'll confirm the details.

Payment & Cancellations

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay online. If you'd prefer to pay cash, visit either of our stores. Businesses can pay by invoice, so get in touch before ordering to set that up.

What is your cancellation policy?

Cancel 72 hours or more before your event for a full refund. For cancellations inside 72 hours, please contact us.

About Oasis

Oasis is a family-run bakery and grocer serving Melbourne since 1998. Questions? Call or text us on 0411 372 901, or send us a message using the chat box at the bottom right.

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